Refund and Cancellation Policy

Effective date: March 14, 2026

This Refund and Cancellation Policy applies to subscriptions purchased for Armex web application firewall (WAF), threat protection, reporting, and related digital services through our website, checkout pages, and customer dashboard. Because Armex provides digital subscription services rather than physical goods, this policy governs refunds, cancellations, and billing questions instead of product returns.

We publish this page to give customers clear billing information before purchase and to support transparent review of our service terms.

1. Pricing Transparency

Armex displays plan pricing before purchase. Your checkout page or billing view shows the applicable plan, billing interval, and total charge before payment confirmation.

• We do not charge hidden setup fees, hidden maintenance fees, or hidden add-on fees beyond the subscription price you selected.
• If a plan includes usage or threshold information, those limits are described on the pricing page or in your plan details.
• If applicable taxes are required, they are disclosed during checkout before payment is submitted.

2. Trials, Initial Charges, and Renewal Billing

If Armex offers a free trial, the trial period and the date of the first paid charge are shown during checkout. Unless you cancel before the trial ends, the subscription converts to a paid plan automatically at the rate shown at checkout.

Paid subscriptions renew automatically on the billing interval displayed at purchase until canceled. Renewal amounts match your selected plan unless you change plans or we notify you of a pricing change in advance.

3. Cancellation Policy

You may cancel your subscription at any time:

• Inside your Armex account through billing or subscription settings, when that option is available for your account.
• By emailing support@armex-apps.com from the email address associated with your account.

When you cancel, your subscription remains active until the end of the current billing period and will not renew for the next period unless otherwise stated during a separate refund arrangement.

Cancellation requests can also be submitted by email at support@armex-apps.com.

4. Refund Policy

Armex provides a 30-day unconditional refund guarantee for the first successful paid subscription charge on a new customer account, including the first paid charge following an eligible free trial.

• To request a refund, email support@armex-apps.com within 30 calendar days of the first paid charge.
• Refunds approved under this policy are returned to the original payment method used at checkout.
• After we submit the refund, your bank or card network may take additional time to post the credit to your account.
• If a refund is issued, Armex may downgrade, suspend, or terminate the refunded subscription or related paid features.

Charges after the initial 30-day refund window, including ordinary renewals, plan changes, or add-on purchases, are generally non-refundable unless required by law or approved by Armex in writing.

Refund requests should be sent to support@armex-apps.com.

5. Requests Blocked by Armex

Armex is designed to block malicious or unwanted traffic. If a request is intercepted and blocked by Armex, that blocked request is not billed and does not count toward your Access check limit. Only billable request activity that is processed according to the applicable plan is counted toward plan thresholds.

6. Failed, Duplicate, or Incorrect Charges

If you believe you were charged in error, charged more than once for the same transaction, or charged after a confirmed cancellation, contact us promptly so we can review the account history and resolve the issue.

7. How to Contact Us About Billing

For billing, refund, cancellation, or payment questions, contact:

• Email: support@armex-apps.com
• Mail: Armex, 30 N Gould St Ste R, Sheridan, WY 82801, United States

Customers should contact us before filing a payment dispute so we have an opportunity to review and resolve the concern directly.

Primary support contact: support@armex-apps.com.

8. Related Policies

This policy should be read together with our Terms of Service and Privacy Policy.